Savio enables product teams to capture and centralize customer feature requests directly from Zendesk tickets without switching applications. The app automatically links feedback to original tickets and customers, then groups related requests to identify patterns and prioritize development based on customer segments. Teams can notify requesters when requested features ship, closing the feedback loop efficiently.
Vendor Description
Savio helps you centralizing and organizing product feedback from all of your different feedback sources so you can confidently prioritize what to build next.
The Savio Zendesk app connects Savio and Zendesk. With the app you can:
Submit customer feedback to Savio without leaving Zendesk.
Link feedback to the original Zendesk ticket and requesting user.
Group related feedback in Savio into feature requests to discover patterns.
Segmented feedback based on user and organization properties to determine popular feature requests for key customer segments.
Close the loop with requesters in a couple of clicks once a feature ships.
Installation
Login to your Savio Vault.
Navigate to Integrations (top right corner)
Enabled the Zendesk integration in Savio
After enabling the integration select Configure Savio for Zendesk App
Copy your access token
Install the Savio for Zendesk App
Paste your access token into the Savio for Zendesk settings screen
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