Workflows
242 Zendesk apps in Workflows
Linked Ticket
Zendesk
Create and link a ticket from an existing one
Exporter
Sparkly
Export everything, any way you want
Myndbend Process Manager
Myndbend
Create child tickets and get approvals from your agents or end-users
Tasks and Subtickets
SweetHawk
Checklists for tickets. Child-parent ticket workflows. Manage projects.
SweetHawk Suite
SweetHawk
Get all SweetHawk apps for a sweet price
Advanced Search Plus
Swifteq
Search, export, and bulk update tickets, users, and organizations fast.
Approve
SweetHawk
Powerful approval workflow processes for your tickets
Merge Tickets
Knots
Streamline Zendesk ticket management with automatic merging
Reminders
SweetHawk
Set reminders on tickets and control them like tasks with deadlines
Auto Remove Attachments
Swifteq
Automatically delete attachments from tickets
ZIS Playground
Zendesk
Learn how to use ZIS
Calendar
SweetHawk
Attach calendar events to tickets and sync with Google or Microsoft
Exalate
exalate
Connect Zendesk to Jira, ServiceNow, GitHub, Salesforce, Azure DevOps & more
Merge Duplicate Tickets
Swifteq
Merge tickets automatically using your own criteria.
Routing
Playlist
Automatically assign tickets to agents equally with Round Robin for Zendesk
Timers
SweetHawk
Timer workflows to manage SLAs, OLAs, deadlines and reminders
Auto Merge
Playlist
Automatically merge duplicate tickets from the same requester
Ticket Parser Extract Patterns by Knots
Knots
Automatically find important information from tickets and autofill fields
Todoist
Doist Inc.
Easily add a task to Todoist from a Zendesk ticket.
Azure DevOps by Git-Zen
Git-Zen
Azure DevOps integration and sync with Zendesk tickets
Convert PDFs, Scans + Images to Text
Knots
Use OCR to extract actionable text from attachments and images – no more copy & paste!
incident.io
incident-io
Give Support teams real-time incident visibility and consistent updates.
URL Builder Pro
Blue Canary Software Ltd.
Dynamic quick links: route agents directly to customer data, orders, or external tools
Export Tickets as PDF
Knots
Easily export Zendesk tickets in PDF format