Auto Merge automatically consolidates duplicate tickets from the same requester using customizable matching rules, regex patterns, and time windows to identify duplicates. Support teams can merge tickets in real-time via triggers or batch process their backlog on a schedule, reducing manual ticket management while improving customer experience by centralizing communications.
Vendor Description
Save time and build a better customer experience. Automatically merge duplicate tickets from the same requester based on matching fields.
Features
- Merge new tickets in real time with a trigger
- Merge your backlog with scheduled jobs
- Create rules for different scenarios
- Configure matching criteria to identify duplicates
- Match unique identifiers in the subject with regular expressions
- Specify a window of time for auto merging
- Restrict to only tickets that meet certain conditions
- Merge into either the newer ticket or older ticket
- Customize merge comments
Learn more about how it works.
Try it for free
Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.
Last updated on September 15, 2022.
Installation
To start your 14-day free trial, install the app and enter your payment information. Your credit card won't be charged until your trial is over.
You can limit the app to specific admins by enabling group restrictions.
Once installed, go to Auto Merge setup and click on Authorize to get started.
Not ready to enter credit card details or need to be invoiced?
Use coupon code TRIALWOCC during checkout to bypass the credit card form.
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