Agent Productivity
331 Zendesk apps in Agent Productivity
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
Sidebar Search
Zendesk
Search
Clone Ticket
Zendesk
Clone tickets to track multiple issues or train new agents
Emoji
Zendesk
Add emojis to the ticket comment
Iframe
Zendesk
Embed any website in your Zendesk (formerly known as Sidebar Icon app)
Proactive Tickets
Zendesk
Create support tickets proactively for your users
Attachment Manager
Zendesk
Manage your ticket attachments with this collection of apps
SLA Event Tracker
Zendesk
Easily display SLA data and breach status on a ticket
Hide Ticket Fields
SweetHawk
Simply choose which ticket fields to hide from agents
v2 REPL
Zendesk
An interactive API console for Zendesk Apps framework developers
Download All Attachments
Sparkly
Download a ticket's attachments in one click
Assignment Control
Zendesk
Assignment Control blocks the visibility of specific users and groups as assignees.
Split ‘n’ Close
SmallCubed Inc.
Split and Close Tickets
Zignatures
Andrey
Zignatures adds smart, customizable signatures to Zendesk tickets.
Linkets
Alex Glover
Link tinkets with Linkets!
Shredder
Sparkly
Automate bulk suspended ticket process. Manage spam with the help of rules in your Zendesk.
Print Ticket History
Zendesk
Allows agents and admins to search tickets and print them in a PDF format.
Bulk User Export
Amrut Software
Now Easily Export User Data on single click into various export formats like excel,CSV,PDF,Copy etc.
Atlassian Statuspage for Support
Zendesk
Atlassian Statuspage integration for Zendesk Support