Ticket History displays a user's recent tickets in the sidebar with status, creation date, and assigned agent information. Agents can click any ticket to preview the original requester comment and quickly switch to that ticket in the interface, reducing time spent navigating between customer conversations.
Vendor Description
Displays a user's recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester's original comment, and also allows the user to switch directly to that ticket in the agent interface.
Installation
Installation is simple. Simply search for the Ticket History app in the Zendesk Apps Marketplace and click Install.
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