The Five Most Recent app displays a customer's five most recent tickets in the agent sidebar, showing ticket numbers, subject lines, and statuses to provide context on past support requests. Agents also gain quick access to the last five unique requesters and organizations associated with visited tickets through linked customer and organization records. This app helps support agents understand customer history and identify patterns in support needs without leaving the current ticket view.
Vendor Description
The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.
Your agent will see the ticket number, subject line, and status of the ticket.
Additional features:
- View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.
- View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.
For additional feedback on making this app more useful, make feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
To install the Five Most Recent app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the Five Most Recent app and click the tile.
- On the Five Most Recent app page, click Install app in the upper-right corner.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
Clone Ticket
Zendesk
Clone tickets to track multiple issues or train new agents
