The Ticket Field Manager app allows administrators to customize the visibility and editability of ticket fields in the agent interface by making specific fields required, hidden, or read-only. It supports configuration of standard fields like requester, assignee, status, and priority, as well as custom fields, giving admins granular control over which information agents can access and modify. This app benefits support teams seeking to enforce data consistency, protect sensitive information, or streamline agent workflows by controlling field exposure.
Vendor Description
The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.
Some of the fields available include:
- requester
- assignee
- collaborator
- sharedWith
- status
- ticket_form_id (the ticket form dropdown)
- tags
- type
- priority
- problem
- custom_field_ID (e.g. custom_field_1234)
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.
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