SLA Event Tracker displays real-time SLA metrics and breach status directly on tickets, allowing agents to quickly assess ticket performance against Service Level Agreements. The app shows when SLA metrics have been applied, fulfilled, or breached, helping support teams prioritize work and meet compliance requirements.
Vendor Description
The SLA Event Tracker app provides a quick and easy interface that displays SLA (Service Level Agreement) data about the ticket.
The goal of the app is to give an agent a quick view of how the ticket is doing against any applicable SLAs. It also defines the variety of terms associated with Service Level Agreements.
This allows users to see when SLA metrics have been applied, fulfilled, and breached.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
- Enter a name for the application.
- Enable any group or role restrictions to limit what groups and roles have access to the app.
- Then click Install.
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