URL Builder Pro enables agents to create dynamic quick links that automatically populate with customer data from tickets, routing them directly to relevant profiles, order histories, or external tools. The app supports customization through tags for analytics tracking, color coding for visual organization, and conditional visibility rules based on team assignments. This streamlines agent workflows by eliminating manual data entry and reducing context switching between Zendesk and external systems.
Vendor Description
Easily link external tools to your tickets
Links adjust dynamically based on the current ticket.
For example, if John Doe with user id 123 contacts you, links might be:
- Profile (https://example.com/users/123)
- Order History (https://example.com/users/123/order_history)
- LinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)
Some other features for your team to customize with:
- Tags- run analytics on clicked links
- Color- differentiate links for your agents
- Conditions- only have certain teams see the custom URL
- Interface to help you build links
Documentation and additional settings can be found here!
Installation
Click Install, then configure the links in the app settings. See setup instructions for more details.
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