Advanced Search provides a visual query builder for constructing complex searches across Zendesk tickets, users, and organizations with support for date ranges, custom fields, tags, and null values. The app displays results in a searchable table and allows one-click CSV export of all results. Support agents and administrators benefit from the ability to quickly find and extract specific data without writing manual search syntax.
Vendor Description
Advanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs). It also enables you to export the search results in a CSV format.
Features Include:
- Create complex search queries easily using a form
- Search tickets, users, and organizations (orgs)
- View table of search results
- Export all search results in one click (CSV format)
Tickets:
- Can use date range to search tickets
- Brand added as a search property
- Custom field added as a search property
- Additional ticket properties added
- Autocomplete on tag search
- Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')
Users:
- Includes suspended and verified users
Organization Search:
- All user properties that are supported in the search.
For additional information and feedback, see the app documentation and submit feature requests
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Simply click Install to install the Advanced Search app.
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