The Iframe Ticket Sidebar app allows support agents to embed external websites or web applications directly within Zendesk's ticket sidebar without leaving the ticket view. This enables teams to access relevant customer data, knowledge bases, internal tools, or third-party systems alongside ticket information, improving agent efficiency and reducing context switching.
Vendor Description
An iframe is an HTML element that lets you nest one web page in another web page.
Installation
Configure the app as follows, then click Install:
- Iframe URL: Link to the page you want to display.
- Iframe Height: The height of the display window in px units.
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