Editor Help Center Search allows support agents to search and insert Help Center article links directly within the ticket editor without leaving their workspace. As agents type search queries, matching articles populate in real-time, and clicking an article automatically inserts its URL at the cursor position, streamlining the process of adding relevant knowledge base references to customer replies.
Vendor Description
Add Help Center search directly to your editor to quickly find and insert links to your replies. Articles will populate as you search and clicking on an article will insert the url at the cursor location.
Installation
No special setup required. Just install and the app will load in the editor location.
Note: The Rich content setting is required for this app to work. Find out more about enabling rich content here
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