This app automatically converts Google Play store reviews into Zendesk Support tickets, allowing support teams to identify and address customer issues embedded in app reviews. Teams can respond to reviews directly within Zendesk using standard support tools like views, macros, and triggers, improving response visibility and potentially increasing app installation rates among prospective users. This integration streamlines the management of app feedback across platforms without requiring context switching between systems.
Vendor Description
- Turn your Google Play reviews into tickets within Zendesk Support
- Address reviews where customers express real support issues
- Increase your efficiency by leveraging views, macros, and triggers
We’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.
Learn more about distributing your app or game on Google Play: https://developer.android.com/distribute/index.html
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Read our documentation for setting up Google Play reviews as a channel: https://support.zendesk.com/hc/en-us/articles/219111337
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