Canny is a customer feedback integration that links Zendesk tickets with Canny posts, enabling customer-facing teams to relay feature requests to product teams in an organized manner. The app automatically sends status updates to customers when product teams make progress on requested features, creating a feedback loop between support and product development.
Vendor Description
Canny is a customer feedback tool that helps your team make better product decisions. It works by letting your customers post and vote on feedback from within your product.
Canny for Zendesk is a two-way integration that lets you link Zendesk tickets with Canny posts. This helps your customer-facing teams relay feature requests to your product team in an organized way.
Once your product team makes progress on a feature, we'll automatically send status updates to the relevant customers who want that feature.
Installation
- Open your admin dashboard in Canny
- Navigate to the admin settings (top right corner > settings)
- Navigate to the Zendesk integration page
- Enter your Zendesk subdomain into the input field
- Click the Add to Zendesk button
- Click Allow to grant Canny access to your Zendesk account
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