Super Admin enables Zendesk administrators to search for agents or end users across multiple properties (such as role, group, email, tags, and suspension status) and perform bulk updates on selected records. Administrators can export search results or modify multiple agents and end users simultaneously by updating roles, groups, tags, and suspension statuses in a single operation. This tool streamlines user management tasks that would otherwise require individual updates, saving time for support teams managing large agent or user populations.
Vendor Description
The Super Admin app is a tool for bulk-updating agents and end users in Zendesk Support. A user with an admin role can search for agents or end users by several properties, and then either export the results or select certain agents/end users to update in bulk.
Searchable agent properties include:
- Role
- Groups
- Name
- Tags
- Suspended or Active
Update-able agent fields:
- Role
- Default Group
- Add Tags
- Remove Tags
- Suspension -> active or suspended
Searchable end user properties include:
- Keywords
- Suspended or Active
Update-able end user fields:
- Role
- Add Tags
- Remove Tags
- Suspension -> active or suspended
For additional information and feedback, please see the app documentation and submit feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Simply click Install to start using the SuperAdmin App. Once installed, click on the icon in the left hand nav bar
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