The Asana integration enables support teams to escalate Zendesk tickets into Asana tasks, creating a two-way connection that eliminates manual data entry and keeps teams synchronized across both platforms. Users can create new tasks directly from Zendesk tickets, link existing Asana tasks, view real-time status updates, and include attachments—all without leaving Zendesk. This integration benefits support, engineering, and operations teams that need to coordinate complex requests across multiple departments while maintaining a single source of truth for work status and ownership.
Vendor Description
Asana is a leading work management platform that helps teams orchestrate work, from daily tasks to cross-functional strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.
Headquartered in San Francisco, CA, Asana has over 107,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Under Armour rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.
Asana's Zendesk integration helps teams escalate requests and complete the feedback loop between Zendesk and Asana. Whether your team is using Zendesk for custom support or internal requests, increase cross-functional visibility across tools with the Asana integration. Turn manual processes into automated workflows to save your teams time and reduce data duplication between Asana and Zendesk.
With the Asana integration, you can:
Create Asana tasks from within Zendesk to escalate requests
Link existing Asana tasks to a Zendesk ticket
Include attachments when creating Asana tasks
View the Asana task status and owner without leaving Zendesk
View the Zendesk ticket Title, Number, and Assignee in Asana
Installation
How to set up the Asana integration
The integration must be installed in Zendesk and Asana. If you can’t find the integration, please make sure it’s installed on both platforms.
Install in Zendesk
Click "Install" at the top of this page.
Select your Zendesk account and click "Install."
Navigate to a ticket, open the "Apps" drawer on the right hand side, and find Asana.
Click "Connect to Asana" to authorize your Asana account and complete installation!
Note that the integration must be installed in Zendesk and Asana. If you started in Zendesk, navigate to Asana to complete installation.
Install in Asana
Navigate to a project where you would like to install the Asana integration.
Click "Customize" at the the top right-hand corner of the project.
Select "+Add app."
Select "Zendesk."
You'll be prompted by a full screen installation wizard.
Authorize your Zendesk user account.
The Zendesk integration is installed at the project level. Follow on-screen instructions to add the integration to all relevant projects.
Note that the integration must be installed in Asana and Zendesk. If you started in Asana, navigate to Zendesk to complete installation.
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