Select an Address

Name: Select an Address
Rating: 4 (1726 reviews)
Author: Zendesk

by Zendesk

4.0 (1726)

Free

Support

Select an Address enables admins and agents to change the support email address associated with tickets, allowing personalization of outbound messages and rerouting of inbound tickets to appropriate groups. The app provides a dropdown list of available support email addresses, lets users select an address when creating or modifying tickets, and allows admins to specify default and accepted email addresses by group. This functionality improves agent efficiency and customer experience by ensuring tickets are routed to the right teams.

Support

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Vendor Description

Select an Address lets admins and agents change the default support email address associated with a ticket.

Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.

Features include:

A drop-down list of all available support email addresses
Select a support email address when creating a new ticket
Change the support email address associated with a ticket
Specify a default email address by group
Specify one or more accepted email addresses by group

For additional information and feedback, see the app documentation and make feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

Installation

To get started:

Install the app
(Optional) Configure settings using a JSON format to specify email addresses by group, e.g.:
```
{"Group A": "[email protected], [email protected]", "Group B": "[email protected]"}
```
Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.
Your ticket should have been created/updated with the given recipient.

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