The Notification App allows Zendesk administrators to broadcast messages, images, and links to all or specific groups of signed-in agents in real time. Administrators can quickly disseminate critical information such as service outages or team announcements through a simple interface, with messages appearing as pop-ups to agents and persisting in message history until logout. This tool benefits support team managers who need to communicate time-sensitive updates or coordinate with their agents efficiently.
Vendor Description
Key points:
- Notify a group of agents or all the agents signed into your Zendesk account
- Share pictures, links, or other useful or fun resources
- Proactively let agents know important information about their work
Description:
The Notification app enables Zendesk administrators to broadcast messages to some or all of your agents. For example, quickly let your team know about an outage or easily invite the team out to lunch. Simply open the app, type a message, select the group, and click send. The app will pop open and display messages to all signed-in agents in real time. Message history is stored in the app until they sign out of Zendesk.
Use the Notification app to keep the company apprised of critical information, real-time.
By enabling this app, You agree to the Built by Zendesk Terms of Use."
Installation
Installing the app:
- Sign in to your Zendesk Support, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the Notification app and click the title.
- On the Notification app page, click Install app in the upper-right corner.
- When the installation is complete, you can now broadcast messages to your signed-in agents.
Note: Only Zendesk administrators can enable other user groups to be allowed to send notifications.
Using the app:
- When signed in to Zendesk, expand the app located in the top bar.
- Enter the message you want to broadcast.
- Select the group you want to send it to. If you leave the group blank, it will be sent to all signed-in agents.
- Click Broadcast. Your message will open the app for all signed-in agents.
Messages in the Notification app support a subset of Markdown. For more information about Markdown, see http://daringfireball.net/projects/markdown/. URLs are also automatically detected and turned into links or images, but you can still use Markdown if you'd like. Markdown is supported for the following:
- Links
- Images
- Bold
- Italic
- Level 3 headings
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