This app enables support teams to create and send customizable surveys directly to customer segments within Zendesk, then track responses in real-time through SurveyMonkey's analytics dashboard. It streamlines customer feedback collection by allowing teams to target specific audiences with tailored survey messages without leaving their ticketing system.
Vendor Description
Organize customers and contacts into lists, and send surveys to your target audience, all in Zendesk. SurveyMonkey (by Momentive) features customizable emails making it easy to tailor messages to each customer use case and need that your company has. Once you’ve gathered feedback, head back over to SurveyMonkey to see your results graphed out in real time. If you have any other questions, SurveyMonkey’s Help Center can assist you. Note: This app requires the customer lists feature enabled on your Zendesk Support account.
Installation
Simply click install and sign in using your SurveyMonkey username and password. Follow OAuth flow to authorize SurveyMonkey to integrate with Zendesk. You will be redirected to the Select Recipient page after OAuth.
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