The Roadmap app enables Zendesk users to submit customer feedback and feature requests directly from support tickets into Roadmap's product management platform, eliminating manual data entry and ensuring feedback is captured and tracked. This integration benefits product teams and support staff by centralizing customer input, preventing feedback from being lost across channels, and streamlining the process of organizing and communicating product priorities based on customer needs.
Vendor Description
Roadmap is a feedback-driven product management software that helps you build the right product based on your customers' needs.
- Organize your feedback
- Communicate your vision
- Close the feedback loop
Feedback and feature requests come in from all channels, especially Zendesk. Send user feedback from Zendesk tickets directly to Roadmap to track feedback. With the Roadmap and Zendesk integration, ideas, feedback, and follow-ups don’t fall through the cracks and you don’t have to worry about endlessly tagging tickets in Zendesk.
Installation
The ability to submit feedback from Zendesk is available for any Roadmap users on the Pro plan or above.
If you are not a Roadmap user yet, sign up for a free trial at www.roadmap.space.
Getting Started:
To install the Roadmap app:
- Find your Roadmap ID under Options > Widgets > Feedback, under the Embedding tab.
- On the installation page, paste in the Roadmap ID, and click Install.
- When the installation is complete, refresh your Zendesk Support account to see the Roadmap icon in the ticket sidebar.
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