Hero by Vivun connects support agents with product management by displaying product development status, customer capability needs, and existing account gaps within Zendesk. This enables support teams to capture customer feedback relevant to product roadmap decisions and identify upsell opportunities when new features address previously reported gaps. The integration helps B2B technology companies align their presales and product teams to accelerate deal velocity and improve product-market fit.
Vendor Description
Vivun has created the world’s first software for Presales, helping B2B technology companies build products the market wants for customers ready to buy them. Hero by Vivun unlocks the strategic potential of Presales by keeping product and sales teams aligned, improving product-market fit, accelerating deals in flight and capturing dormant sources of revenue. It provides sophisticated tools for managing presales teams, identifies features the market wants and automatically alerts salespeople when new releases bring opportunities back to life. It transforms the way businesses go to market and makes Presales their most strategic asset.
Hero by Vivun’s Zendesk app allows support agents to stay closely connected with their product management teams by:
- Understanding the development status of product gaps
- Capturing the needs of customers from a product capability point of view
- Gaining visibility into previously recorded account and opportunity gaps in relation to the agent’s customers and users
Companies using Hero by Vivun simply grow faster than their peers. They beat their competition to product-market fit and create happy customers.
Data Privacy Hero by Vivun’s Zendesk app does not store, export, or transfer Zendesk data outside of Zendesk. The app only uses the installation configuration needed to surface gaps data.
Installation
Simply click to install the Hero by Vivun app for Zendesk. Once the app is installed you will be required to enter two pieces of data:
- The access token which will be provided to you by your Vivun account manager
- The api name of the custom text field in your organization settings which is used to store the Salesforce account ID related to the organization
Once saved, you will see the Hero by Vivun app show up in the app window pane when you are viewing an org or a ticket.
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