Featurebase enables support teams to centralize customer feedback and bug reports within Zendesk, tracking request volume and automatically notifying customers when issues are resolved. The app allows agents to create or link feedback topics directly from tickets, subscribe customers to updates, and send automated notifications to all subscribers when an issue status changes to completed, eliminating manual follow-up work. This benefits product teams and support managers seeking to systematically collect customer input, prioritize development work, and maintain customer engagement throughout the feedback resolution process.
Vendor Description
Featurebase is a product feedback & changelog platform for fast-growing startups.
Our integration for Zendesk helps you effortlessly:
- Keep track of how many customers request a topic
- Automate follow-ups with customers to always close the feedback loop
- Save customer requests as actionable issues or tasks
+ organize feedback, better prioritize customer requests and much more.
Here's how it works:
Every time someone mentions a certain topic (e.g. a feature request or a reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one. You can then subscribe the user to email updates about that specific issue along with other similar users.
Once an issue has gathered enough interest in Featurebase, you can choose to implement that into your product. When released, just change the issue status from In Progress to Completed and an email will be automagically sent to all the subscribers at once. No need to update hundreds of users individually.
Sign up for a free trial of Featurebase to experience the magic.
Installation
If you are not a Featurebase customer, please go to www.featurebase.app to sign up first.
Getting Started:
- Navigate to Dashboard -> Settings -> Integrations
- Click on Configure Zendesk
- Look up your Zendesk subdomain. Example: yoursubdomain.zendesk.com
- Enter your subdomain and click Connect
- Give Featurebase permissions to access your Zendesk instance
That's it! You've successfully installed Featurebase for Zendesk.
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