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Feature
Shortcuts
Ticket Field Manager
Rating
5.0 (4)
3.0 (13)
Price
$99/mo
Free
Installs
117+
5,335+
Published
Sep 24, 2021
Oct 11, 2019
Last Updated
May 12, 2025
Aug 5, 2020
Version
2.4
3.0.1
Products
Support
Support
Free Trial
Yes (7 days)
No
Which should you choose?
Ticket Field Manager has 5.2K more installs than Shortcuts, suggesting broader adoption in the Zendesk ecosystem.
Shortcuts is rated higher at 5.0 vs 3.0 stars.
Ticket Field Manager is free while Shortcuts is a paid app, which may be a deciding factor depending on your budget.