Tables
Sparkly
Tables in tickets, finally.
Exporter
Sparkly
Export everything, any way you want
Download All Attachments
Sparkly
Download a ticket's attachments in one click
Ticket Analytics
Sparkly
Display ticket metrics to agents
Shredder
Sparkly
Automate bulk suspended ticket process. Manage spam with the help of rules in your Zendesk.
Queuerious
Sparkly
Show your current call queue to agents
GDPR: Search & Destroy
Sparkly
GDPR / HIPAA / CCPA — Delete tickets, delete users. Automagically.
Proactive Bulk Tickets
Sparkly
Start the outbound conversation with a Proactive Ticket, Message and Campaign
Shortcuts
Sparkly
One click access to your business systems
Macro Suite
Sparkly
Macros & Dynamic Content language. Create templates/scenarios in a Macro.
Voucher Code
Sparkly
Save time, send vouchers/coupons/discounts
Pirate Translator
Code Cairn
Talk like a pirate!
Skipper
Sparkly
Keep track of your agents' skipping behaviour
Due Date Calendar
Sparkly
Tickets from a different perspective
Queuerious Pro
Sparkly
Better insights of your call queue
Refunds
Sparkly
Collaboration between Finance and Customer Service teams