Allow an admin to configure ticket fields to be required, hidden, or made read-only.
About Ticket Field Manager
The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.
Some of the fields available include:
- requester
- assignee
- collaborator
- sharedWith
- status
- ticket_form_id (the ticket form dropdown)
- tags
- type
- priority
- problem
- custom_field_ID (e.g. custom_field_1234)
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.
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