Displays information about the ticket requester and requesters organization.
About User Data
The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket.
With more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Installation
To install the User Data app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the User Data app and click the tile.
- On the User Data app page, click Install app in the upper-right corner.
- Enter a name for the app, then click Install.
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