Unito enables two-way synchronization between Zendesk Support tickets and 18+ project management tools including Jira, Asana, Trello, and GitHub, allowing support teams to maintain tickets while other departments collaborate in their preferred tools. The app automatically syncs ticket status, priorities, due dates, custom fields, and notes based on user-defined criteria, with filtering options by tags, ticket types, and assignee. This helps organizations streamline cross-team collaboration on support issues, technical escalations, and feature requests without forcing all teams to use the same platform.
Vendor Description
Unito helps teams work in sync by freeing them from conflicts over which tool to use to get things done. When it comes to Zendesk Support, this allows customer service teams to maintain control over tickets while other teams can more easily support you in solving the issue in their own environment.
Seamlessly synchronize Zendesk Support with any project management tools to collaborate on tickets with other teams in your organization. Current Unito integrations include Jira, Trello, Asana, Airtable, Azure DevOps, Basecamp, Bitbucket, ClickUp, Favro, GitHub, GitLab, HubSpot, MeisterTask, monday.com, Smartsheet, Teamwork and Wrike.
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Unito provides two-way sync, so updates made in Zendesk Support are reflected within the project management tool, and vice versa. Ticket details that sync between tools include:
Ticket status
Due dates
Priorities
Internal notes (as comments)
Custom fields
Public replies (one-way only)
Users can then filter tickets by Tags, Ticket Types, and Assignee. You can also sync tickets automatically as a task, card, story based on criteria you determine. Use it to escalate critical technical issues to your development team, share feature requests with your product team, or simply collaborate more effectively across your organization.
Sign up for a free trial of Unito. Check out our guides, latest releases, or learn how Unito can sync your teams on our knowledge base. Or, contact us at [email protected].
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Installation
- Create your Unito account here
- Start syncing!
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