The ToDo by BCR app enables Zendesk agents to create and manage personal task lists linked to individual tickets and customers, with features including progress tracking, customizable workflows, and task automation presets. This tool helps support teams standardize repetitive processes and monitor task completion status to improve daily productivity and accountability.
Vendor Description
About BCR.CX:
BCR.CX is a Brazilian technology startup, specialized in both Business Processes Outsourcing (BPO) and Business Environment Outsourcing(BEO), mainly focused on demand generation, customer experience, communication, user support and satisfaction.
Description:
The ToDo app was developed as a quick, safe, and user-friendly way to store the Agent's notes during the workdays.
Be able to create and manage your own tasks, based on each individual ticket or customer.
Create trails and customize your workflow
Enhance productivity! Using ToDo app you can create customized workflows to standardize repetitive processes. Try now and start controling your progress, as your ToDos and Dones.
Resources:
Create tasks for each Ticket
Progress bar to follow up deliverables
Create standardized workflows to enhance productivity.
Manage your task list, in order to keep it up with your daily routine.
## Requirements:
Stack both ToDo and Zendesk Sunshine to obtain full access over the app features
Improve productivity by creating or editing tasks automations, and save your personalized presets.
Installation
How to install
ToDo is a Plug and Play application! Follow the steps below and access it through your Zendesk.
Scroll up and hit the 'Install' button.
Enable 'Role' and 'Restrictions' if asked.
Click on 'Complete Instalation'.
Start managing your tasks.
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