TicketSync Pro links Zendesk support tickets to GitHub issues and pull requests, enabling real-time synchronization of status updates and internal notes between platforms. Support and engineering teams benefit from improved alignment, as they can track issue progress across both systems without manual updates or context switching.
Vendor Description
TicketSync Pro connects GitHub issues and pull requests to Zendesk tickets so support and engineering stay aligned.
Features:
- Link Zendesk tickets to existing GitHub issues.
- View real-time issue status.
- Receive internal notes in Zendesk when GitHub issues are closed or updated and when pull requests are opened against linked issues.
Privacy & Data:
We take your privacy seriously. TicketSync Pro stores only the necessary metadata to link tickets and issues. We do not store ticket content. For more details, please see our Privacy Policy and Terms of Service.
About Oldroyd Digital Developer Solutions Inc.:
Oldroyd Digital Developer Solutions Inc. builds tools to help teams work better together.
Installation
Install the App: Click install on the Zendesk Marketplace.
Connect GitHub: Open a ticket in Zendesk, open the TicketSync Pro app in the sidebar, and click 'Connect GitHub'.
Authorize: Follow the prompts to authorize the TicketSync Pro app for your organization and repositories.
Done: You can now link and create issues.
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