The StatusHub app displays active incidents and scheduled maintenance information directly within Zendesk's ticket interface, allowing support agents to view up to 90 days of past incidents and 90 days of future maintenance without leaving their current ticket. This integration helps support teams provide accurate and consistent responses to customers by keeping service status visible during troubleshooting, reducing response time and improving overall support efficiency during outages and planned maintenance.
Vendor Description
Company overview:
StatusHub is an IT incident communication and status page software used to keep customers informed during service disruptions and maintenance.
We believe clear communication matters most when systems fail. Our product relieves pressure on support teams during downtime and helps to deliver accurate updates to end-users during incidents and planned maintenance.
App functionality:
The StatusHub app for Zendesk displays IT incidents and planned maintenance directly inside the Zendesk ticket interface.
Once installed, you can view:
- Incidents from up to 90 days in the past
- Scheduled maintenance up to 90 days in the future
This information is shown in the Zendesk apps panel, allowing you to understand what issues are currently affecting customers and what maintenance is planned without leaving the ticket you are working on.
By keeping service status visible inside Zendesk, the app helps ensure responses remain accurate and consistent with your official status updates. This improves overall support efficiency.
Data disclosure:
The StatusHub Zendesk app accesses service status data from your StatusHub account and displays it inside Zendesk for authorized users.
Data is used solely to provide in-context service status visibility for support agents.
Privacy Policy: https://statushub.com/privacy
Installation
In order to install StatusHub app for Zendesk you have to perform following steps:
Prerequisites:
- You are the administrator of an active hub in StatusHub
- Enable the Zendesk application via the "External Applications" section of StatusHub control panel
- Copy the token
Installation steps:
- Click on the Install button in the Zendesk Marketplace
- Input the token
- If needed edit the parameters used by StatusHub app
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