This integration enables Zendesk support agents to automatically send customer feedback, feature requests, and pain points directly to Productboard, where product managers can access real customer insights for prioritization decisions. Support and product teams benefit from improved visibility and alignment, as customer needs documented in support tickets become immediately accessible for roadmap planning. The app filters relevant feedback using tags or custom trigger conditions to ensure only valuable insights reach the product team.
Vendor Description
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.
How it works
Productboard's Zendesk integration bridges the gap between support and product teams. Support agents working in Zendesk can send valuable user feedback — like feature requests and product pain points — directly to Productboard. Product teams then use these insights to prioritize what goes on the product roadmap.
Key capabilities
- Push Zendesk tickets containing product feedback to Productboard
- Automatically pull new tickets based on tags, or custom trigger conditions
- Give product managers direct visibility into real customer needs from support conversations
Data disclosure
Use of this app is subject to the Productboard Privacy Policy, available at https://www.productboard.com/privacy-policy/
To learn more, visit Productboard's Zendesk integration page or read our integration support article.
Questions? Reach us at [email protected].
Installation
What you need to get started
- A Productboard account with admin access
- A Zendesk account with admin access
Set up the integration
- From Productboard go into Integrations, and add a new Zendesk integration.
- Input the URL for your Zendesk project.
- Authorize the integration with your Zendesk credentials.
- Choose how you would like to pull conversations from Zendesk to Productboard. You can choose from one of these options:
- Pull all new tickets
- Pull only new tickets with a certain tag
- Pull all new tickets but move just those with a certain tag to the Unprocessed folder so they will be reviewed
- Custom trigger conditions (e.g. push all tickets containing a designated keyword)
For complete setup details, see Productboard's Zendesk integration support article.
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