Problem Tracker enables support teams to link customer tickets to problem records and visualize relationships between problems and incidents directly from the ticket sidebar. The app eliminates manual spreadsheet tracking by providing instant visibility into problem status, related incidents, and which problems affect current tickets, helping teams prioritize high-impact issues more efficiently.
Vendor Description
Problem Tracker provides a simple problem management solution to aid in the visualisation and creation of problem tickets and their linked incidents. This helps you quickly determine which problems need your attention.
- Link customer tickets to problems in one click.
- Instantly see your problem ticket status, subject and linked incidents.
- Identify which problems are related to the customer ticket you are currently viewing.
- No more complicated reporting, or spreadsheets to keep track of all of your problems.
- Track new problems and link to existing ones from the ticket sidebar.
Installation
Problem Tracker can be installed by clicking the 'install' button above. No additional configuration is required.
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