This integration enables support teams to automatically convert Zendesk tickets into monday.com tasks, allowing engineering and other internal teams to track progress, manage updates, and notify team members from a centralized platform. It facilitates cross-team visibility and coordination by syncing customer communication with relevant departments like sales and support, helping organizations deliver consistent service while reducing context switching between tools.
Vendor Description
monday.com is a team management platform designed to connect people to processes while creating an environment of transparency in business.
Using this integration, you can automatically transform Zendesk tickets into engineering tasks, keep track of progress from one place, notify team members on changes or delays and update your users directly from monday.com.
monday.com and Zendesk integration helps you sync your customer facing communication on one place. Send relevant accounts to the sales team and create tickets for the support team directly from within monday.com to make sure your users and prospects are getting the best service and experience.
Installation
For the instructions please read this article
Similar Apps
Select an Address
Zendesk
Choose an email address to be associated with a ticket
Out of Office
Zendesk
Manage, display, and act on the availability of Zendesk Support agents.
Notification App
Zendesk
Broadcast a message to all the agents signed in to your Zendesk account
Asana
Asana Support
Resolve tickets faster and improve cross-functional collaboration with Asana
Super Admin
Zendesk
Search for agents or end users and update them in bulk
Trello
Trello
Create Trello cards from Zendesk tickets.
