The Linear app enables Zendesk users to create and link customer support tickets directly to Linear issues, automating the workflow between customer support and development teams. Users can create new Linear issues from Zendesk tickets or connect to existing ones, and Linear automatically reopens linked Zendesk tickets when work is completed, streamlining communication with customers. This integration is particularly beneficial for development teams that need to track both customer requests and internal bug fixes without manual data entry.
Vendor Description
Linear is an issue tracking tool you'll enjoy using. Built for speed, it helps you streamline software projects, tasks, and bug tracking.
Linear's Zendesk integration allows you to link your customer tickets to your Linear workspace and automate your workflow. It's both faster and more effortless than copying information over manually and you'll be able to respond to your customers' requests faster.
You can quickly create Linear issues from within Zendesk, or link to existing issues. When the work on the issue has been completed, Linear will re-open the linked Zendesk ticket so it’s easy to reach out to your customers.
See how Linear treats personal data in this Privacy Policy.
Installation
To install Linear integration, complete the following steps:
- Install this application to your Zendesk workspace
- Install Zendesk automation from Zendesk settings inside your Linear workspace to enable issue automation with Zendesk
After you completed both steps, you'll see Linear in your Zendesk ticket view from where you'll be able to create and link Linear issues, and automate the workflow on issue close.
Similar Apps
Select an Address
Zendesk
Choose an email address to be associated with a ticket
Out of Office
Zendesk
Manage, display, and act on the availability of Zendesk Support agents.
Notification App
Zendesk
Broadcast a message to all the agents signed in to your Zendesk account
Asana
Asana Support
Resolve tickets faster and improve cross-functional collaboration with Asana
Super Admin
Zendesk
Search for agents or end users and update them in bulk
Trello
Trello
Create Trello cards from Zendesk tickets.
