Facilio enables property managers to create and manage maintenance workorders directly within Zendesk, eliminating the need to switch between applications. Agents gain a 360-degree view of workorder status and tenant service history, streamlining communication and request tracking. This integration is particularly beneficial for property management teams and their support agents who handle frequent tenant maintenance requests.
Vendor Description
About Facilio :
- Facilio for Zendesk makes it easy for tenants to submit maintenance requests.
- Your agents can create the workorder within their Zendesk console and track the status without switching between applications.
- The agent has a 360-degree view of workorder status, providing detailed snapshots of tenant's service interactions.
- The integration helps to streamline all your communications with tenants.
- More details available in https://facilio.com/maintenance-management
Installation
How to Install Facilio in Zendesk:
- Go to Tickets Zendesk application Search for facilio
- Click on the application to install
- Provide Facilio username and password click install to sign-in
- Email '[email protected]' if you have login issues
- Facilio workorder will come as a side application after installation
- User can create and track facility management tickets from the side application
- User can also add comments to the facilio ticket from Zendesk
- side app User can use Facilio workorder as a subticket to the main Zendesk ticket
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