Endpoint Central MSP integrates with Zendesk to enable managed service providers to perform remote support, patch management, software distribution, and asset management directly from their ticket console. The application manages desktops, servers, laptops, and mobile devices across Windows, Mac, and Linux platforms from a single centralized dashboard, automating routine tasks like patch installation and license management. MSPs of any size benefit from streamlined operations that extend Zendesk's ticketing capabilities into comprehensive endpoint management.
Vendor Description
Endpoint Central MSP (formerly Desktop Central MSP) is a feature galore for managing customers from a single console. Taking it a step further, Zendesk-Endpoint Central MSP integration will help you amp up the efficiency of Zendesk beyond just handling tickets by performing endpoint management activities right from your console.
It is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.
This software is compatible with Windows, Mac, Linux OS platforms and helps automate regular desktop management routines like installing patches, distributing software, managing your IT assets,managing software licenses, managing USB device usage, taking control of remote desktops and more.
Key Features:
When you integrate Endpoint Central MSP with Zendesk, you can:
- Deploy software applications for tickets raised.
- Take control of remote computers for effective troubleshooting.
- Stay on top of vulnerabilities with automated patch management functionalities.
- Take control of Inventory, organize licenses, track software & hardware assets with IT Asset Management.
- Perform remote shutdown and system management tasks.
all from the Zendesk console with a single sign-on feasibility.
Installation
Integrate ManageEngine Endpoint Central MSP with Zendesk to upturn the efficiency of Zendesk beyond just handling tickets.
Support Versions
Integration is supported in Endpoint Central MSP build version 10.0.318 and above.
To configure Endpoint Central MSP app
- Download Endpoint Central MSP app
- Click on the Endpoint Central MSP icon from the left navigation pane.
- Download Endpoint Central MSP.
- Specify Endpoint Central MSP URL for integrating Zendesk with the app.
- Specify administrator credentials to secure the integration.
You can now successfully perform endpoint management activities right from your console. Learn More
Terms and Privacy Policy
Similar Apps
Select an Address
Zendesk
Choose an email address to be associated with a ticket
Out of Office
Zendesk
Manage, display, and act on the availability of Zendesk Support agents.
Notification App
Zendesk
Broadcast a message to all the agents signed in to your Zendesk account
Asana
Asana Support
Resolve tickets faster and improve cross-functional collaboration with Asana
Super Admin
Zendesk
Search for agents or end users and update them in bulk
Trello
Trello
Create Trello cards from Zendesk tickets.
