The Device42 Connector links Zendesk tickets to IT infrastructure assets discovered and managed in Device42, allowing support agents to attach devices, racks, and components directly to tickets and view associated details like device type and serial numbers without leaving Zendesk. IT support teams and system administrators benefit from streamlined ticket context by accessing Device42 infrastructure data, clicking through to detailed asset information, and customizing ticket views with infrastructure columns for faster incident resolution.
Vendor Description
Device42 provides automatic and agentless discovery of infrastructure and application dependencies. The Zendesk integration gives users the ability to
- Attach any part of your auto-discovered IT infrastructure within Device42 – including devices, racks, parts, and PDUs – directly to your Zendesk tickets
- View details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk
- Click links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42
- Customize Zendesk by adding your auto-discovered Device42 infrastructure items as columns in your Zendesk custom views
Installation
To install Device42 Connector sign in to your Zendesk account. Click the gear icon in the lower left, then click the “Marketplace” link. Search for “Device42 Connector” and install the plugin. In the Device42 Connector app configuration section, set the verification token. You can obtain a verification token from the Device42 external integrations page.
Similar Apps
Select an Address
Zendesk
Choose an email address to be associated with a ticket
Out of Office
Zendesk
Manage, display, and act on the availability of Zendesk Support agents.
Show Related Tickets
Zendesk
Shows related tickets
Notification App
Zendesk
Broadcast a message to all the agents signed in to your Zendesk account
Asana
Asana Support
Resolve tickets faster and improve cross-functional collaboration with Asana
Super Admin
Zendesk
Search for agents or end users and update them in bulk
