Bugpilot automatically captures screenshots, video recordings, console logs, and other technical data from user devices to generate detailed bug reports without requiring users to provide manual information. Support agents access these comprehensive reports directly in Zendesk, enabling faster issue diagnosis and resolution regardless of the user's technical expertise. Teams can share reports internally to coordinate bug fixes more efficiently.
Vendor Description
Get high-quality bug reports from your users regardless of whether they're technical or not, without asking!
Bugpilot helps customer support agents get all the details they need to understand the problems that end-users report. Bugpilot generates detailed technical bug reports without asking the users for any details.
With the Bugpilot app for Zendesk:
Access your Bugpilot reports directly in your Zendesk.
Get comprehensive details about what the user is experiencing, including video recordings, screenshots, console logs, and much more technical data.
Share bug reports with other team members.
Installation
Connect your Bugpilot account with Zendesk.
Make sure that you complete the onboarding – including the script installation.
Once the setup is completed, open the Zendesk Chat Widget (as a customer) and start a conversation. Inside Zendesk Support for the same conversation, you will see an automatically generated report in your Bugpilot app. Please make sure that the Bugpilot app is expanded and visible inside the “Apps” menu.
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