Bagel AI connects Zendesk support tickets to product roadmap planning by automatically detecting relevant roadmap items, categorizing product requests by area and owner, and routing them to the appropriate product team. Support representatives can escalate tickets as product requests and receive automatic updates on status and ETAs, while product teams gain visibility into customer-requested features with aggregated demand signals to inform prioritization. The app eliminates manual processes and closes the feedback loop between support and product teams.
Vendor Description
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Bagel AI is a product intelligence platform that helps companies accelerate revenue. With our AI engine, product teams can continuously quantify and validate their roadmap to maximize its impact and seamlessly empower their stakeholders to win more deals.
With Bagel’s Zendesk application, Support Reps can easily escalate tickets as Product requests and track progress automatically, closing the feedback loop between Support and Product teams. Bagel AI ensures that product requests are treated fairly, quickly, and efficiently without depending on manual processes:
- Bagel AI automatically detects and suggests existing roadmap items that address the product request in the ticket, eliminating duplications
- For new requests, Bagel AI automatically identifies the Product Area and Product Owner, eliminating manual dispatching and taxonomy confusion
- Product team receives automatically an accurate summary of the Product Gap as well as the full ticket with highlighted excerpts
- The Product team can prioritize requests higher based on the number and importance of customers requesting it
- The Bagel Zendesk app automatically updates the Support Rep about status, ETA, and details of the solution, so they can easily communicate back to the customer
Installation
- Go to https://app.bagel.ai/settings/integrations (Login to Bagel if asked)
- Make sure you have Admin permissions
- Click “Edit” in the Zendesk line
- Select the “Zendesk App” tab
- Click on “Get Bagel Zendesk App Token”
- Copy the token and paste inside the apiToken prompt while installing the Zendesk bagel app
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