This app integrates Mixpanel analytics data directly into Zendesk tickets and chat, displaying user profiles and activity feeds in the sidebar so support agents can access customer behavior data without leaving their workspace. Support teams benefit by gaining immediate visibility into user actions and product usage patterns, enabling faster issue resolution and more informed customer interactions.
Vendor Description
Mixpanel is the most advanced analytics platform for mobile & web. It helps businesses grow by helping them understand how their users behave and use their products by tracking actions people take rather than page views.
The Mixpanel app for Zendesk enables your support agents to close tickets faster by supplying them with key information about your customer in the ticket sidebar.
Take the guesswork out of support
- Import user profiles from Mixpanel
- Import activity feeds from Mixpanel
***NEW - The app is now available for Zendesk Chat!
Installation
After installing the app from the marketplace, you will need to enter API Key and API Secret from Mixpanel. To do this:
- Login to Mixpanel
- Click Account in the top navigation
- Click Projects
- Copy and paste API Key and API Secret values into the proper fields in Zendesk
- Click Install
Now, when you navigate to a ticket, you can see information from Mixpanel about the ticket requester in the ticket sidebar. The integration also works in the new Zendesk Chat window.
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