Knowledge and Content Management

Coveo Search

Coveo

Paid

Coveo surfaces relevant content and recommendations from any source.

eZSign DocuSign for Support

Eteg

Paid

Send and keep track of documents you need to be e-signed.

Box for Sell

Zendesk

Free

View and share files and documents related to your deals in Zendesk Sell

Draft Proofreading OpenAI Assist

Toru Takahashi

Free

Use OpenAI's ChatGPT to make and profread your ticket response.

AI Knowledge Optimizer

Canadesk

$25/mo

Automatically improve and benchmark your public Knowledge Base with ChatGPT.

Alterra Answers

alterra.ai

Paid

AI for customer support. Instantly resolve Tier 1 tickets.

Thought Industries

Thought Industries

Paid

Our App offers you insight into a user's completed & in-progress content.

Shelf for Support

Shelf

Paid

Shelf Answer Assist is the difference in agent efficiency.

OMQ Assist

OMQ

Paid

AI-powered knowledge base - search answers and automate replies.

Ticket Family by BCR.CX

BCR.CX

$9/mo

Create and link all tickets together like a Family.

e-bot7 Conversational AI

e-bot7 GmbH

Paid

Automate answers and get chat suggestions

S3 by Filestash

Mickael Kerjean

Paid

Attach files and folder from S3

Yext Search

Yext

Paid

Simplify self-service with a world-class search experience that delivers direct answers within Zendesk.

ChatGPT Suggested Reply by Premium Plus

Premium Plus

Paid

Generate replies to customer tickets

Torvalds.Dev

Torvalds.Dev

Free

Instant insights from your knowledge base to help Zendesk agents resolve tickets

ChatGPT Ticket Summary by Premium Plus

Premium Plus

Paid

Summarize tickets, capture sentiment and intent.

Google Drive by helphouse.io

helphouse.io

$3/agent/mo

Attach and upload files to and from Google Drive within Zendesk Support

ClickHelp Sidebar

Dmitry ClickHelp

Paid

Get instance access to your ClickHelp documentation portal

User Profile

Blue Canary Software Ltd.

$1/agent/mo

Easily see information about the requester in the ticket sidebar

Lightning Macros

Lightning Macros

$5/agent/mo

Enhanced macro functionality. Increase productivity, reduce errors.

RightPage

RightPage Inc.

Paid

AI-assisted ticket response drafts/edits based on help center and ticket context

Yonyx Interactive Decision Trees

Yonyx Inc

Paid

Create Interactive Decision Trees for Technical Support with Zendesk.

AI Knowledge Base by Macha

Macha AI

Paid

Search your knowledge sources with AI from inside Zendesk

Cincopa for Zendesk

Cincopa

Paid

Streamline your support with video, audio and images