This app uses OpenAI's ChatGPT to generate and proofread ticket responses in both English and Japanese, allowing support agents to automatically create draft replies based on ticket context and refine their in-progress responses. It benefits customer support teams seeking to reduce response composition time and improve writing quality across multilingual support channels.
Vendor Description
Draft Proofreading OpenAI Assist is a powerful application leveraging OpenAI's ChatGPT to streamline your customer support workflow.
this app simplifies your support tasks:
Draft (Japanese): Generate draft responses in Japanese. Utilize ChatGPT to read the ticket conversation and generate a base response for you.
Draft (English): Generate draft responses in English, following the same process as the Japanese draft.
Proofread (Japanese): Polish your in-progress Japanese responses. Let ChatGPT review and enhance your draft, updating it to ensure accuracy and effectiveness.
Proofread (English): Perform the same proofreading function as above but for English responses.
Installation
Add your OpenAI API key and click install.
To gain access to OpenAI's API,
Visit the OpenAI website (https://www.openai.com/) and navigate to the API section
Create an OpenAI account if you don't already have one. This may involve providing necessary information
Familiarize yourself with the OpenAI Developer Dashboard, which is where you will manage your API access and obtain necessary credentials.
Similar Apps
Advanced Search
Zendesk
Create complex search queries on tickets, users, and organizations
Attachments Plus
Lotus Themes
Displays all attachments and links of the ticket
Ticket PDF Download
Nusive
This application allows the user to download tickets as PDF.
PandaDoc
PandaDoc Inc.
Create, send, and track documents - directly within Zendesk.
Zendesk for TikTok Shop
TikTok Shop
Connect your TikTok Shop with Zendesk Support.
SnapCall Visual AI
SnapCall
Capture videos, images, PDFs and turn them into actionable evidence
