The ClickHelp Sidebar allows support agents to search their ClickHelp documentation portal directly from the ticket editor and insert relevant help topic links into customer responses without leaving Zendesk. This integration helps engineers and support teams quickly access and share documentation, reducing response time and improving consistency in directing customers to self-service resources.
Vendor Description
The ClickHelp Sidebar gives engineers possibility to search within a ClickHelp documentation portal from the ticket editor and immediately insert links to help topics or knowledge articles directly into a response.
Installation
Specify the portal server name like you use it in a browser. For example, if you access your portal with the 'https://headcrabs.clickhelp.co' URL, use the 'headcrabs.clickhelp.co' portal name. In case you are using the domain mapping feature for your portal (e.g. https://docs.headcrabs.com), use the corresponding server name as well (e.g. docs.headcrabs.com).
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