
WooCommerce Orders syncs WooCommerce order data into Zendesk, displaying customer order details, status, and chat history within support tickets. Support agents benefit from viewing order information and the top five orders directly in the Zendesk interface, while admins access an administrative report section showing all tickets and their details in a unified table.
Vendor Description
WooCommerce Orders syncs your WooCommerce order details effortlessly with the free Order Sync with Zendesk for WooCommerce Plugin. This integration ensures that all orders and related tickets from any customer are visible within the Zendesk app. This streamlined process simplifies ticket resolution, contributing to greater customer satisfaction.
Key Features
1. Admin Report Section – Admins can easily view all tickets and their details through a table created in the Zendesk app.
2. Real View – View the order status of your tickets associated with them as soon as the orders sync.
3. Order Details – Shows your WooCommerce store's customer order details.
4. View on Priority – See the top five orders in one place.
5. WooCommerce Integration – Facilitates seamless integration between your WooCommerce account and Zendesk dashboard.
6. HPOS Compatible – Compatible with the HPOS functionality of WooCommerce.
7. Chat History – Customers can view full chat logs with agents for raised tickets in the Ticket-History section, displayed in a chat popup in chronological order.
8. Pre-requisites – The Zendesk application works only with the free Order Sync with Zendesk for WooCommerce plugin listed on the WordPress.org marketplace.
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Privacy & Data Handling
We take your customers' privacy seriously. WooCommerce Orders only accesses order and ticket information needed to sync with Zendesk. We do not share, sell, or expose this data to unauthorized parties. All data transmission is secure, and your information is handled according to our Privacy Policy.
Installation
Installation Instructions
- Install the Zendesk application and configure the app settings: :
>Title: Add name for the application.
>Store URL: Add the URL to your WooCommerce store. - Download and install our Order Sync with Zendesk for WooCommerce free plugin from wordpress.
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