The WooCommerce Connector integrates Zendesk Support and Chat with WooCommerce stores, displaying customer profiles and order histories directly within ticket pages by matching requester emails or through manual search by email or order number. Support agents benefit from multi-store connectivity, order filtering, direct links to WooCommerce admin pages, and the ability to pin specific orders to tickets for tracking, enabling faster issue resolution with complete customer context.
Vendor Description
The WooCommerce Connector for Zendesk Support and Chat will allow you to connect your WooCommerce stores and display customer information on the Zendesk side.
This will help to better search and verify information, as well as provide more effective support.
The application by default uses the ticket requester email for searching and looks for information on the WooCommerce store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several WooCommerce stores at the same time and display information for each store.
Main features of the application:
1.Providing information about the customer and orders directly in the ticket page
2.Ability to connect multiple stores at the same time and search across all stores
3.Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order
4.Filtering orders. Helps to find the right order if there are too many of them.
Links to the customer, order and product pages on your WooCommerce admin panel (you should be authenticated).
'Watch Order' feature. You can pin order to ticket and see order info in additional block.
Installation
1) Install the app.
2) Find and install MorfDev Zendesk Support Connector plugin on MorfDev Store.
3) Generate and copy Auth Token from plugin setting page.
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