Wonderment integrates real-time shipment tracking data from over 100 global carriers directly into Zendesk's sidebar, enabling customer service agents to quickly view detailed shipment status and instantly answer order-related inquiries. The app provides agents with one-click access to Wonderment's shipment dashboard and branded tracking page links to share with customers. This solution helps support teams reduce response times and improve customer satisfaction by eliminating the need to switch between systems when handling shipping questions.
Vendor Description
Unlock the power of proactive CX with Wonderment: the new way to build customer loyalty. De-stress your team and delight your customers with transparent order tracking, instant issue detection, and insight into every order.
Bring the power of real time shipping data into Zendesk, giving customer service agents the ability to quickly and accurately answer customer inquiries.
The Wonderment Zendesk sidebar provides:
- an immediate detailed shipment status view
- one click to your Wonderment shipment dashboard
- one click to your branded tracking page
Real Time Shipment Tracking
Get tracking data from over 100 carriers across the globe.
Branded Tracking Pages
Access your branded tracking page links in the Zendesk app sidebar to easily share with customers.
For additional details, visit our documentation
Installation
- Go to the Wonderment App, and access the Zendesk Integration page
- Authorize the Wonderment and Zendesk connection
- Click the Add Widget button
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