The WM CPT app converts Zendesk tickets into Productive tasks, enabling users to assign work to team members and synchronize task details back to Zendesk including title, priority, and due date updates. Service teams and project managers benefit from this integration by streamlining ticket-to-task workflows and maintaining consistent information across both platforms.
Vendor Description
Productive Task Creation
This application utilizes your Zendesk ticket to create productive tasks using the Productive API. The functionalities include:
- Creating tasks
- Assigning tasks to team members
- Updating Zendesk title, priority, due date, and adding a comment
Additionally, it allows for the creation of productive budgets and services.
Installation
To install the WM CPT app, you'll require the following details:
- Zendesk API key
- Zendesk subdomain
- Productive API key
- Productive organization ID (####)
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