The User Unassignment Manager automatically assigns tickets to agents when they open unassigned tickets, while tracking assignment timestamps, user-level metrics, and SLA performance across teams. Admins and owners are exempted from auto-assignment to allow for auditing, and the app provides a dashboard displaying assignment status and reasons for exemptions. This tool benefits support managers who need to ensure equitable ticket distribution and monitor team productivity metrics.
Vendor Description
We at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.
User Unassignment Manager help you with the following
Assignment timestamps
User level metrics
SLAs
Number of user worked
Multiteam metrics.
UUM assign tickets to user as soon as they view it. This app helps you to assign the current user for an unassigned case. This will also help reassign current user to a ticket which was assigned to another team member but will need save ticket manually.
Admins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets.
App have a UI to give you updates on assignment and reason from the exemption of assignment if any.
Installation
Simply click install. Find out how UUM helps your metrics and audit, as well as improving the team efficiency.
We provide 7 days free trial followed by lowest cost possible. Install the app and enjoy UUM.
For any additional feature, customization of the app or any other queries, please contact [email protected]
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