Unthread enables support teams to create Zendesk tickets directly from Slack conversations, particularly useful for managing customer issues reported in Slack Connect channels. The app bidirectionally syncs interactions by posting Zendesk replies back to Slack threads and includes AI-powered features like automatic ticket title generation and conversation summarization. This integration helps teams track customer support requests and internal service requests without switching between platforms.
Vendor Description
Support customers using Slack Connect
The Unthread integration for Zendesk allows you to create Zendesk tickets from Slack conversations, allowing you to track and manage issues and questions your customers report in your Slack Connect channels. With our integration you can:
- Create Zendesk tickets from Slack conversations.
- Post replies from Zendesk back to the thread in Slack.
- Support employees submitting internal requests over Slack.
- Take advantage of AI based features such as ticket title generation and auto-summarization.
Unthread
Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.
Installation
Full instructions on how to install the Unthread integration for Zendesk are available in the Unthread documentation. You must have an Unthread account to install the integration. Visit our website at https://unthread.io to sign up or reach out to us via email at [email protected].
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