Undo Ticket Submit allows agents to pause ticket submission for a final review or cancel submission entirely, preventing errors like typos or incorrect updates from being sent to customers. The app delays the submission process within the agent interface, giving users a window to catch and fix mistakes before tickets are finalized. This reduces support errors and improves ticket quality without requiring agents to change their workflow.
Vendor Description
The Undo Ticket Submit app prevents ticket submission and allows an agent to pause before submitting the ticket in Zendesk
Join a growing number of organizations leveraging our tool to easily access delay submittings hundreds of tickets each month directly within their agent view. Avoid mistakes by reviewing the ticket one last time before you submit.
Gone are the days of submitting a ticket and then realizing you made a typo. With Cancel Ticket Submissions, you'll be able to seamlessly cancel submitting a ticket.
Proudly built by Blue Canary Software and our incredible users.
Installation
1) Click Install 2) Boom- that's it!
Troubleshooting
- Contact us: [[email protected]](mailto:[email protected]
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